luxotiq
 

FAQ

How do I care and clean my product?
After each use, clean your toy, hand-washing it with warm water and an anti-bacterial soap. If you wish to sterilize the toy we recommend using a 10% bleach and 90% water solution, then rinse in warm water. Promptly dry it off with the satin cloth or a fine cotton cloth.  Just like fine jewelry, we DO NOT recommend putting it in the dishwasher.

What is your return policy?
Due to hygienic reasons we do not accept returns.  However, if there is a manufacturing defect, please contact us and we will replace your toy.

Is my transaction secure?
All transactions are handled by Paypal.

Do I need a Paypal account to purchase items?
You do not need a Paypal account to purchase items.  Click on the link “continue checkout” on the Paypal log in screen. 

How are items shipped?
Products within the US are shipped via Fedex, UPS or USPS priority. All orders are shipped in unmarked boxes.

What are your shipping costs?
Shipping within the United States is free regardless of order amount or size.  Shipping is by standard United States Postal Service. Other shipping options are available during checkout at an additional cost.

International Shipping charges are as follows:

Canadian orders
up to $200 U.S. - $20
$201- 600 U.S.  - $30
$601+ U.S.        - $40

All other international countries
up to $200 U.S. - $25
$201- 600 U.S.  - $38
$601+ U.S.        - $50